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Privacy PolicyLast updated: February 2026Casa ("we", "our", or "us") operates the Casa mobile application.This Privacy Policy explains how we collect, use, and protect your information when you use the Casa app.1. Information We CollectWhen you use Casa, we may collect the following information:Account InformationFull nameEmail addressPhone numberProperty & Tenancy InformationProperty addressesTenancy details shared between landlords and tenantsRequests & CommunicationMessages sent within the appMaintenance request descriptionsUploaded photos related to property requestsTechnical InformationDevice informationLog dataApp usage data2. How We Use Your InformationWe use your information to:Create and manage your accountConnect landlords and tenantsAllow users to submit and track requestsEnable in-app messagingStore and display request photosImprove app performance and reliabilityProvide customer supportWe do not sell your personal data.3. How Your Information Is StoredCasa uses secure third-party infrastructure providers to store data, including:Supabase (database and authentication)Secure cloud storage for photos and attachmentsAll data is stored using industry-standard security measures.4. Sharing of InformationYour information is only shared:Between landlords and tenants within the same tenancyWith service providers necessary to operate the app (e.g., hosting and storage providers)We do not share your personal data with advertisers.5. Data RetentionWe retain your data while your account is active.
If you delete your account, we will remove or anonymise your personal data within a reasonable period, unless retention is required by law.6. Your RightsDepending on your location, you may have the right to:Access your personal dataRequest correction of inaccurate dataRequest deletion of your dataWithdraw consent where applicableTo make a request, contact us at the email below.7. SecurityWe take reasonable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.However, no method of transmission over the internet is completely secure.8. Children’s PrivacyCasa is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.9. Changes to This PolicyWe may update this Privacy Policy from time to time.
If we make material changes, we will update the “Last updated” date above.10. Contact UsIf you have any questions about this Privacy Policy, you can contact us at:Email: [email protected]